Refund policy

Fair, clear and hassle-free, because we want you to love every Babyli purchase.

Our Commitment

Returns are welcome on any item that is unworn, unwashed and in its original condition with tags attached. To begin a return, email us at info@babyli.co.uk with your order number and we will guide you through the process.

Change of Mind

Please let us know within 14 days of receiving your order. You will then have a further 14 days to send the item back to us. Once we receive and inspect your return, we will refund the original payment method within 7 working days. Refunds are made to the original purchaser only.

Order Cancellation

Orders can be cancelled for a full refund if they have not yet been dispatched. Please contact us as soon as possible at info@babyli.co.uk.

Return Postage

Free delivery on orders over £40 applies to the outgoing order only. If you return an item because you have changed your mind, the cost of return postage is your responsibility. We recommend using a tracked service, as we cannot be responsible for returns that do not reach us.

If your item arrives faulty, damaged or is not what you ordered, please contact us at info@babyli.co.uk and we will cover the cost of the return.

Product Refunds

We will refund the full price of the items you return. If you return your whole order, we will also refund the standard delivery charge you paid, up to our Royal Mail Tracked 48 rate of £3.75. If you chose Royal Mail Tracked 24, the extra cost of the faster service is not refunded.

Faulty Items

If your item arrives faulty, not as described, or does not perform as expected, you are entitled to a full refund, whether or not the item was bought on sale or at a promotional price.

Exceptions

We are unable to offer refunds when:

• the fault was known to you at the time of purchase
• damage was caused by your own or an unauthorised third party's attempt to repair the item
• you no longer want the item and bought it after seeing it in person

Repairs and Replacements

If a fault develops after you have accepted the item, we can arrange a repair, replacement, or a refund if neither is possible.

Proof of Purchase

We may ask for proof of purchase, such as your order confirmation, when processing a return.

This policy is designed to comply with UK consumer protection law. If you have any questions, email us at info@babyli.co.uk and we will be happy to help.

Babyli Ltd, Unit 9C, Wisdom Facilities Centre, 42 Hollands Road, Haverhill, CB9 8SA