Shipping Policy

🚚 1. Delivery Service

At Babyli, we're committed to delivering your orders reliably. We ship every order with Royal Mail, using their tracked services so you can follow your parcel every step of the way.

Choose Your Speed

At checkout, you can choose between Royal Mail Tracked 24 for next-working-day delivery, or Royal Mail Tracked 48 if you're happy to wait a little longer. Both are fully tracked from dispatch to your door.

Consistent Service

Whether it's your first purchase or a returning order, every delivery is treated with the highest priority. We are proud to serve customers across the UK with standard delivery nationwide.

For international shipping enquiries, please contact us at info@babyli.co.uk — our team is happy to assist with your global shipping needs.

💷 2. Shipping Charges

At Babyli, we believe in full transparency when it comes to shipping costs. We don't offer "free" delivery — we'd rather keep our product prices honest and reasonable than quietly build delivery costs into higher prices and call it free. Delivery charges are calculated at checkout based on your chosen Royal Mail service — no hidden fees, no surprises.

We are committed to offering reliable and efficient shipping, ensuring your order reaches you as quickly and safely as possible.

⚠️ 3. Damaged Products

We stand behind the quality of every Babyli product. In the unlikely event that your order arrives damaged:

• Notify us immediately at info@babyli.co.uk with your order number and a photo of the damage
• Hassle-free replacement — we will swiftly arrange a replacement at no additional cost
• Dedicated support — our customer service team will guide you through the process from start to finish

Your satisfaction is our top priority and we are committed to making things right.

🕐 4. Delayed Deliveries

While we always aim for punctuality, unexpected delays can occasionally occur. Here's how we handle them:

• Unexpected delays — deliveries may occasionally take longer due to unforeseen circumstances beyond our control
• Contact us promptly at info@babyli.co.uk if your delivery is overdue
• Dedicated assistance — our team will work to resolve any issues and keep you informed throughout

Your feedback on delayed deliveries helps us continuously improve our shipping processes.