Shipping Policy

Fast, reliable, tracked delivery across the UK. Free on orders over £40, plus free local delivery and Click & Collect in Haverhill.

🚚 1. Delivery Service

At Babyli, we're committed to delivering your orders reliably. Every order we post is sent with Royal Mail, using their tracked services so you can follow your parcel every step of the way.

📬

Royal Mail Tracked 24

Next working day
£4.80
📬

Royal Mail Tracked 48

2–3 working days
£3.75, free over £40

Choose Your Speed

At checkout, you can choose between Royal Mail Tracked 24 for next-working-day delivery, or Royal Mail Tracked 48 if you're happy to wait a little longer. Both are fully tracked from dispatch to your door.

⏰ Order cutoff time is 11:00 AM. Orders placed after this time will be dispatched the following working day.

Consistent Service

Whether it's your first purchase or a returning order, every delivery is treated with the highest priority. We are proud to serve customers across the UK with standard delivery nationwide.

We currently deliver to UK addresses only. If you are outside the UK, email us at info@babyli.co.uk and we will send you a delivery quote.

📍 2. Free Local Delivery & Click & Collect

Live near us? As a small family business in Haverhill, Suffolk, we offer two free options for local customers.

🏡

Free Local Delivery

Within about 6 miles of Haverhill
Orders of £15 or more
🛍️

Free Click & Collect

From our Haverhill unit
Usually ready within 24 hours

Free Local Delivery

If your address is within about 6 miles of our unit, free local delivery will appear as an option at checkout on orders of £15 or more. We'll contact you to arrange a convenient time to drop your order off.

Free Click & Collect

Choose Click & Collect at checkout and collect your order free of charge from our unit at Unit 9C, Wisdom Facilities Centre, 42 Hollands Road, Haverhill, CB9 8SA.

We'll email you when your order is ready, usually within 24 hours. Simply reply to arrange a convenient time (usually Monday to Friday, 9:30am to 3pm) and bring your order number with you.

💷 3. Delivery Charges

We keep our delivery charges simple and clear, with no hidden fees:

  • Free Royal Mail Tracked 48 on UK orders of £40 or more
  • Royal Mail Tracked 48: £3.75 on orders under £40
  • Royal Mail Tracked 24: £4.80 on any order
  • Free local delivery within about 6 miles of Haverhill on orders of £15 or more
  • Free Click & Collect from our Haverhill unit on any order
Your delivery cost is always shown clearly at checkout before you pay, so you know exactly what you are paying.

Free delivery applies to the outgoing order only. If you would like to return an item, please see our Return & Refund Policy for details of return postage.

⚠️ 4. Damaged Products

We stand behind the quality of every Babyli product. In the unlikely event that your order arrives damaged:

  • Notify us immediately at info@babyli.co.uk with your order number and a photo of the damage
  • Hassle-free replacement: we will swiftly arrange a replacement at no additional cost
  • Dedicated support: our customer service team will guide you through the process from start to finish

Your satisfaction is our top priority and we are committed to making things right.

🕐 5. Delayed Deliveries

While we always aim for punctuality, unexpected delays can occasionally occur. Here's how we handle them:

  • Unexpected delays: deliveries may occasionally take longer due to unforeseen circumstances beyond our control
  • Contact us promptly at info@babyli.co.uk if your delivery is overdue
  • Dedicated assistance: our team will work to resolve any issues and keep you informed throughout

Your feedback on delayed deliveries helps us continuously improve our shipping processes.

Have a question about your delivery? Contact us at info@babyli.co.uk. We're here to help.