Shipping Policy

1. Delivery Service

At Babyli, we're committed to delivering your orders with speed and reliability. We partner with leading courier companies—FedEx, DPD, Evri, and Royal Mail—to offer you a variety of first-class next-day delivery services.

Next Working Day Delivery: We strive to ensure your parcels reach their destination by the next working day after dispatch. With our efficient delivery network, you can expect your items to arrive within one business day, keeping you connected with the products you love without delay.

Cutoff Time for Orders: To benefit from our next-day delivery service, please submit your orders before 11:00 AM. Orders placed after this cutoff time will be dispatched the next working day, ensuring your purchases are swiftly on their way to you.

Consistent Service Across All Orders: Regardless of whether it's your initial purchase or a recurring subscription, every order is treated with the highest priority. Our dedication to using FedEx, DPD, Evri, and Royal Mail for next-day delivery reflects our commitment to a fast and reliable service.

We proudly serve customers within the UK, offering standard delivery across the country. For international shipping inquiries or quotes, please reach out to us at info@babyli.co.uk. Our team is here to assist with your global shipping needs, ensuring Babyli's quality products are accessible worldwide.

2. Shipping Charges

At Babyli, we believe in transparency when it comes to shipping costs. We do not offer free delivery—instead, delivery charges will be calculated at checkout based on your order details and shipping destination.

This approach ensures fair pricing for all customers while maintaining the quality and affordability of our products. By clearly displaying shipping costs at checkout, we provide full transparency, so there are no hidden fees or unexpected charges.

We are committed to offering reliable and efficient shipping, ensuring your order reaches you as quickly and safely as possible.

3. Damaged Products

We stand behind the quality of our products and customer satisfaction. In the unlikely event of receiving a damaged product:

  • Immediate Notification: Please notify us as soon as possible at info@babyli.co.uk if your order arrives damaged.
  • Hassle-Free Replacement: We will swiftly arrange for a replacement at no additional cost, ensuring your complete satisfaction with every purchase.
  • Customer Support: Our dedicated customer service team will assist you through the replacement process, striving to make it smooth and hassle-free.

Your satisfaction is our top priority, and we are committed to rectifying any issues with your order.

4. Delayed Deliveries

While we always aim for punctuality, unexpected delays can occur. Here’s our approach to handling such situations:

  • Unexpected Delays: Deliveries may occasionally take longer due to unforeseen circumstances.
  • Contact Us Promptly: If your delivery is delayed, please contact us at info@babyli.co.uk for assistance.
  • Dedicated Assistance: Our customer service team will work diligently to resolve any delivery issues, keeping you informed throughout the process.

We value your feedback on delayed deliveries as it helps us improve our shipping processes, ensuring better service in the future.

Thank you for choosing Babyli. Our team is dedicated to providing a smooth and satisfying delivery experience for all our customers.