Return & Refund Policy

🤝 Our Commitment

We are committed to ensuring you love our products. If something isn't right, we'll do our best to make it right. Returns are welcomed on any unopened item in its original condition. To begin a return, email us at info@babyli.co.uk with your order number and we'll guide you through the process.

🔄 Change of Mind

We understand that sometimes things change. If you'd like to return an item, please let us know within 14 days of receiving your order. You'll then have a further 14 days to send it back to us.

❌ Order Cancellation

Orders can be cancelled for a full refund if they haven't yet been dispatched. Once your order is on its way, changes may not be possible. Please contact us as soon as possible at info@babyli.co.uk if you need to cancel.

📦 Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure your return reaches us safely.

💷 Product Refunds

We will refund the full product cost, excluding any original shipping charges. Refunds are processed within 7 working days of receiving your returned item.

⚠️ Faulty Items

If your item arrives faulty, not as described, or doesn't perform as expected, you are entitled to a full refund immediately from the time of purchase — regardless of whether the item was on sale or at a promotional price.

🚫 Exceptions to Refunds

We are unable to offer refunds in the following situations:

• The fault was known to you at the time of purchase
• Damage caused by your own or an unauthorised third party's attempts to repair the item
• You no longer want the item (e.g. wrong size or colour) and the purchase was made after seeing the item in person

🔧 Repairs & Replacements

If a fault develops after you have accepted the item, we can arrange a repair, replacement, or refund if neither of the first two options is possible. Acceptance is defined by use, alteration, or keeping the item for a period without complaint.

🧾 Proof of Purchase

We may ask for proof of purchase (such as an order confirmation) when processing a return. Returns are accepted from the original purchaser only.

⚖️ Fairness & Compliance

Our policy applies equally to all customers and is designed to comply with UK consumer protection law. We reserve the right to update this policy at any time; changes will be effective upon posting to our website.