Return and Refund Policy

Our Commitment

We are committed to ensuring our customers love our products. However, we understand that sometimes things don't work out. If you wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. To start a return and refund request please send an email to us at info@babyli.co.uk with your order number so we can match you with the correct order and give you the address to send your item back to. Here's our return and refund policy, designed to be fair and clear. 

Change of Mind

We value your satisfaction and understand that sometimes you might reconsider your purchase. If you find yourself changing your mind, please inform us within 14 days of receiving your order. Once you've notified us, you'll have another 14 days to return the items to us.

Upon the receipt of the returned items, our team will perform necessary checks to ensure they remain in their original condition. Only after confirming the items are unaltered and unused, will we initiate the refund process. Please note, refunds are issued exclusively to the original purchaser and recipient, emphasizing that this right is non-transferable. The refund will be credited back to the original payment method within 5-7 working days, aligning with our commitment to uphold a straightforward and trustworthy refund process.

Order Cancellation

Orders can be canceled for a full refund if not yet shipped. Once dispatched, modifying your order might be challenging. For any necessary adjustments, please contact us at info@babyli.co.uk

Shipping Costs

Customers are responsible for return shipping charges. To ensure your return reaches us, consider using a trackable shipping method.

Product Cost

We will refund the full product cost, excluding shipping charges. Refunds are processed within 7 working days from the day we receive the returned product.

Faulty Items 

If your purchase is faulty, not as described, or doesn't do what it's supposed to, you're entitled to a full refund. This right is immediate from the time of purchase and applies regardless of promotional or sale status of the item​.

Exceptions to Refunds

We cannot offer refunds under the following conditions:

• If the fault was known to you at the time of purchase.
• Damage caused by your attempts to repair the item or by someone else not authorized by us.
• If you decide you no longer want the item for reasons such as wrong size or color, unless the purchase was made without seeing the item​.

Repairs and Replacements

If you find a fault after having accepted the item, we are here to help with a repair, replacement, or refund if neither of the first two options is possible. Acceptance is defined by use, alteration, or retention of the item for a certain period without complaint​. 

Proof of Purchase

We may ask for proof of purchase when you return an item. This could be a receipt or any other proof that you bought the item from Babyli. Returns are accepted from the original purchaser only​.

Fairness and Equality

Our return and refund policy is applied equally to all our customers, ensuring fairness and compliance with UK consumer protection laws.

We reserve the right to modify or terminate this policy at any time without notice. Changes will be effective upon posting on our website.

For any questions or if you need assistance with your return, please contact to info@babyli.co.uk.  We're here to help!