FAQ

Our clothing is handcrafted by Babyli in our own workshop in Turkey, using fabrics and techniques chosen for baby-soft comfort and durability. We're a UK family-run brand — the design, quality control, and business are run from the UK — while production takes place in our Turkey workshop.

Behind every piece is Yildiz, mum to Adel and Hazel, who has worked with textile brands for nearly 20 years. She knows what makes a good fabric and what little ones actually need, and she's hands-on with everything — from choosing the fabric right through to how each piece is delivered to your little one.

Yes — our clothing is handcrafted by Babyli in our own workshop and is never mass-produced. We don't make the fabric ourselves; we choose it carefully, often having it manufactured specifically for us, and then cut, sew and finish each piece in small batches. Once a design sells out, we tend to move on to a new one rather than simply reordering the same run.

A small number of items — sandals, sheepskin accessories, and socks — are sourced from external suppliers rather than made in-house. We're always clear about which is which on each product page.

We make every effort to show the colours of our products accurately. Colours can look slightly different depending on your screen or device settings, and shades may vary a little between fabric dye batches, but the colour you receive will be very close to our photos.

If anything arrives noticeably different from how it was described, please email us at info@babyli.co.uk and we'll put it right.

Yes, on UK orders of £40 or more, which are sent free by Royal Mail Tracked 48. Orders under £40 are charged £3.75 for Royal Mail Tracked 48, and Royal Mail Tracked 24 is available on any order for £4.80.

Your delivery cost is always shown clearly at checkout before you pay. See our Shipping Policy for full details.

We currently ship using Royal Mail Tracked 24 and Royal Mail Tracked 48, so you can choose the speed that suits you at checkout. Tracked 24 typically arrives the next working day; Tracked 48 typically arrives within 2–3 working days. Order before 11:00 AM for the best chance of same-day dispatch.

We ship as standard within the UK. If you'd like your order delivered internationally, email us at info@babyli.co.uk and we'll look into a shipping quote for you.

Please let us know straight away at info@babyli.co.uk and we'll arrange a replacement at no extra cost, as quickly as we can.

Deliveries can occasionally be delayed for reasons outside our control. If yours is running late, contact us at info@babyli.co.uk and we'll chase it up for you.

Some of our styles are true to size, while others are cut more oversized. If you're unsure which size to go for, email us at info@babyli.co.uk and we'll help you pick.

Soft, practical pieces that get used every day are always a lovely choice, such as a two-way zip sleepsuit, an embroidered muslin blanket or a pair of sheepskin booties. For ideas sorted by budget and gift sets you can put together, read our new baby gift guide or browse our Gift Ideas collection.

Babies grow quickly, so it's often best to size up. For a baby shower or new arrival, 3-6 months is a safe choice, and for a first birthday, 12-18 months or 1-2 years. Blankets, socks and booties take the guesswork out of sizing, and if you're still unsure, a gift card lets the parents choose.

Yes. Our Babyli gift card comes in £20, £30, £50 or £75. It's sent by email, straight away or on a date you choose, and you can add a personal message for the person receiving it.

Yes. Just show us the gift card email with your code at our stall and we'll take the amount off your purchase. Any balance left over can still be used online or on another visit.

No, our gift cards don't expire, and the balance can be used over more than one order. See our Terms and Conditions for full gift card terms.

Yes, we're happy to add a personal touch with delivery notes and gift bag options. Email us at info@babyli.co.uk with your order number and what you'd like.

If something isn't right, you have 14 days from receiving your order to let us know you'd like to return it, and a further 14 days to send it back. Items need to be unworn, unwashed and in their original condition with tags attached. To start a return, email info@babyli.co.uk with your order number and we'll send you the return address.

Free delivery applies to the outgoing order only. If you return an item because you've changed your mind, return postage is paid by you, and we'd recommend using a tracked service so your return doesn't go missing on the way back to us.

If your item arrives faulty, damaged or isn't what you ordered, we'll cover the cost of the return.

Once we receive your returned item and confirm it's in its original condition, we refund the price of the items to your original payment method within 7 working days. If you return your whole order, we also refund the standard delivery charge you paid, up to £3.75. Refunds are issued to the original purchaser only.

If an item is faulty, not as described, or not fit for purpose, you're entitled to a full refund — this applies regardless of whether it was bought at full price or on sale.

Yes — if your order hasn't been dispatched yet, we can cancel it for a full refund. Once it's on its way, please contact us at info@babyli.co.uk and we'll see what we can do.

Yes — alongside babyli.co.uk, we run market stalls across Saffron Walden, Bury St Edmunds, St Albans, Kew, Thaxted, Newmarket, and Mildenhall. Follow us or get in touch to find out where we'll be next.